Frequently Asked Questions

Below are some frequently asked questions:

• How do I add a database?
  Click here
• Where can I get database files?
  The SRS and IFIC database files can be purchased from the ITU. Alternatively the IFIC database files can be downloaded from the ITU's web site here.
• How do I perform a search?
  In order to perform a search you must first select either a database file, or some previous search output from the output pane on the left hand side of the SatQuery window. Next you must double click on the search you wish to perform from the search pane on the right hand side of the SatQuery window.
• Where can I find searches which are not contained in my original search list?
  The default set of searches which are loaded is just a subset of the total set of potential searches. You can find the full list of searches by adding a search and then clicking on the 'Full Search List' tab there.
• How do I create my own custom search?
  Information regarding using the search dialog can be found here.
• What is the difference between a (none) result and a 'no results' result?
  A (none) result means that the field was blank. A 'no results' result means that there is no valid information to be returned. For example, if you asked for due diligence information of an advance publication.
• How can I organise my searches?
  You can organise your searches by turning the organise property on. More information can be found here.
• How can I plot a Transponder chart?
  Click on the search output you wish to send to Transponder. Click on the 'Output' menu item. Then click on 'Send Data To' and then click on 'Transponder'.
• How can I speed up a search/Why is my search slow?
  If the database is on CD-ROM try copying to your hard drive to speed up searches. Using wildcards or OR criteria can slow down a search.

If you have another question which is not listed here, please contact us here.